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Canon Solutions America Inc.
Forest, IL | Full Time
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Customer representative
$45k-56k (estimate)
Full Time | Wholesale Just Posted
Save

Canon Solutions America Inc. is Hiring a Customer representative Near Forest, IL

Customer Com Representative I-PT

US-IL-Itasca

Job ID : 30833

Type : Part-Time

of Openings : 1

Category : Customer Service / Support

IL - Itasca Bruning Dr

About the Role

Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner.

Responsible for providing the best possible customer service to internal as well as external customers. Must be able to handle level 1 call types.

Your Impact

  • Provides outstanding service to customers calling the dispatch team for service.
  • Responds to routine customer inquiries via live call or Email as needed.
  • Provides follow through on any special customer needs in a timely manner.

About You : The Skills & Expertise You Bring

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.

  • High School diploma or equivalent required.
  • Strong verbal and written communication skills.
  • Proficient in MS Office, strong attention to detail, organized and able to multitask.
  • Successful completion of Call Taker New-Hire training and introductory period.
  • Must be able to work wide variety of work shift / schedules with short notice

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.

S. Our parent company, Canon Inc. (NYSE : CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.

S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

A more comprehensive list of what we have to offer is available at https : / / www.usa.canon.com / about-us / life-at-canon / benefits-and-compensation

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site csa.canon.com / careers , we cannot guarantee the validity of this posting.

For a list of our current postings, please visit us at csa.canon.com / careers .

Posting Tags

PM20 #ID22

PIa1455f68cb43-26289-33122722

Last updated : 2024-05-01

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$45k-56k (estimate)

POST DATE

05/03/2024

EXPIRATION DATE

08/02/2024

WEBSITE

csa.canon.com

HEADQUARTERS

ALBUQUERQUE, NM

SIZE

50 - 100

FOUNDED

1994

REVENUE

<$5M

INDUSTRY

Wholesale

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The following is the career advancement route for Customer representative positions, which can be used as a reference in future career path planning. As a Customer representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer representative. You can explore the career advancement for a Customer representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Representative job description and responsibilities

Identify and assess customers’ needs to achieve satisfaction.

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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

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Build sustainable relationships and trust with customer accounts through open and interactive communication.

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Provide accurate, valid and complete information by using the right methods/tools.

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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Representative jobs

Customer service representatives need a high school education, on-the-job training and several soft skills.

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Most customer service representative jobs require candidates to complete on-the-job training.

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Proven customer support experience or experience as a Client Service Representative.

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Familiarity with CRM systems and practices.

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Flexibility in having different shifts and rotating schedules.

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Step 3: View the best colleges and universities for Customer Representative.

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